Refund policy

Last updated 13 October 2026

Question banks are digital content that unlocks instantly, so access isn’t refundable once a bank is unlocked on your account — the same rule as all iBook digital content. We do refund when the problem is on our side.

When we refund

• You were charged twice for the same question bank.
• You paid but the bank didn’t unlock, and we couldn’t fix it within 3 working days of your message.
• We withdrew a question bank you paid for before your access period ended — you get back the unused part.

When we don’t

• The bank unlocked and you changed your mind or bought the wrong one.
• Your account was suspended for breaking the terms of use, such as recording, copying or sharing the content.
• Activation codes: a code that came with a printed book follows the policy of the shop you bought the book from. If an unused code doesn’t work, we replace it.

How to ask

• Message us on WhatsApp 01280004002 within 7 days of the payment, with the email on your account and the Kashier receipt or order number.
• We reply within 2–3 working days.
• Approved refunds go back to the card or wallet you paid with within 7 working days; your bank may take a few extra days to show it. The bank is locked again when the refund is made.

Renewals and cancelling

Nothing renews automatically, so there is nothing to cancel. When your access period ends, the bank simply locks until you unlock it again.